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Terms and Conditions

Last Updated: 5/3/2025

1. Introduction

Welcome to Impound ("we," "our," or "us"). These Terms and Conditions govern your use of our vehicle release facilitation services. By accessing or using our services, you agree to be bound by these terms.

2. Regulatory Information

Impound specializes in facilitating the release of vehicles from UK police impounds. We act solely as an introducer to FCA regulated insurance businesses. We are not an insurance company and do not provide insurance quotations directly.

Company Registration Number: 16422633
Registered Office: 86-90 Paul Street, London, EC2A 4NE
Email: contact@impound.co.uk | Privacy: privacy@impound.co.uk | Complaints: complaints@impound.co.uk
Emergency Helpline: 0333 339 1885

3. Our Services

We provide specialist services for vehicle release from police impounds, including:

  • Facilitation of vehicle release documentation
  • Introduction to FCA regulated insurance providers
  • Coordination with impound facilities
  • Verification of required documentation
  • Guidance through the release process

Important: While we facilitate the process, we do not directly provide insurance or guarantee the release of any vehicle. The final decision rests with the relevant authorities and insurance providers.

4. Service Limitations

Our service limitations include:

  • We do not provide insurance policies directly
  • We cannot guarantee vehicle release timeframes
  • We are not responsible for decisions made by police authorities
  • We do not handle vehicle recovery or transportation
  • We cannot override official impound procedures

5. Your Obligations

When using our services, you must:

  • Provide accurate and complete documentation
  • Prove legal ownership or right to collect the vehicle
  • Pay any applicable impound fees directly to the facility
  • Obtain valid insurance before vehicle release
  • Comply with all legal requirements for vehicle release

6. Fees and Payments

Our fee structure includes:

  • Documentation processing fee: £100 per document
  • Service facilitation fee: £150 for vehicles engine size 2.0
  • £200 for 3.0
  • £300 for 4:0 and above

Note: Impound facility fees, insurance premiums, and other third-party costs are not included in our fees and must be paid separately to the relevant parties.

7. Privacy and Data Protection

We handle sensitive information related to vehicle ownership and insurance. Our data handling complies with:

  • GDPR and UK Data Protection Act 2018
  • FCA data protection requirements
  • Police and impound facility data sharing protocols

View our full Privacy Policy for detailed information.

8. Complaints Procedure

If you have any complaints about our service:

  1. Contact our dedicated complaints team at complaints@impound.co.uk
  2. We will acknowledge your complaint within 24 hours
  3. Initial response within 3 business days
  4. Full resolution aimed within 14 days

9. Emergency Contact

For urgent impound release queries:
Emergency Helpline: 0333 339 1885
Out of Hours Support: support@impound.co.uk

10. Contact Us

For any questions about these terms or our services: